Quality assurance is the general phrase that refers to the controls performed through various tools in every step of the translation process. A complete QA approach incorporates all the required controls for all the steps. The QA approach and the relevant procedures are described in the ISO 17100 sector standard.

In order to get a consistent, accurate and appropriate content, properly fit for the culture you want to reach in all the required languages, your content needs to be checked individually by translators and editors with specific areas of expertise. In order to ensure this, the translated content goes through stages of control and editing.

While you can get these services from Orient along with the translation service, you can also request the quality assurance procedure on the already translated content.

Continuous improvement

In accordance with our Service Level Agreement, our translation team agrees to perform quality control procedures for each completed job.

In addition, we check your text with grammar and spelling tools, as well as quality control tools that check the consistency and comprehensiveness of the translation. We perform multiple checks as to the accuracy, terminology, quality of language and national standards.

Following are the principles we adopt in support of quality control:

  • Producing texts that conforms to the needs of the local market and to industry regulations
  • Continuous improvement with customer feedback and error analysis procedures
  • Documentation of all the steps of the project and the customer communication

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